Analyze text responses of surveys

Automatically categorize written customer feedback

Levity can segment your customer feedback based on the sentiment and can uncover underlying patterns.
Thank you! Please go to your inbox to confirm your email.
We are sorry - something went wrong. Please try it one more time! In case the problem remains, you can also send us an email to
Automatically categorize written customer feedback

Why bother?

A third of customers switch companies after just one instance of poor customer service. Therefore, Net Promoter Score surveys are crucial for companies, yet manually processing free text from surveys is time-consuming.

With Levity, you can automate this process and save your company weeks, even months worth of manual work. With our software, you can perform several analyses:

  • Automatically detect positive, negative, and neutral answers
  • Understand the intent and topic of the feedback
  • Filter for urgency

Sort through your customer feedback efficiently with Levity so that you can put your customers first.

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Understand your customers

Obtain intelligent insights from text-based feedback

Save time

Spend less time on manually sorting and analysing feedback

Respond faster

Immediately react to written feedback when needed

Rise above mundane tasks