Automatically categorize written customer feedback

A third of customers switch companies after just one instance of poor customer service. Therefore, Net Promoter Score surveys are crucial for companies, yet manually processing free text from surveys is time-consuming.

With Levity, you can automate this process and save your company weeks, even months worth of manual work. With our software, you can perform several analyses:

• Automatically detect positive, negative, and neutral answers
• Understand the intent and topic of the feedback
• Filter for urgency
  

Sort through your customer feedback efficiently with Levity so that you can put your customers first.