If you're like most business people, you've tried to automate your processes as much as possible, but some tasks still need too much human interaction to automate- or so you thought. This is where Intelligent Automation saves the day.
As of 2021, Intelligent Automation (also known as 'Intelligent Process Automation' ) is one of the biggest trends in the business world, and it’s no surprise. It can help you do everything from scheduling social media posts to responding to customer inquiries. The best part? It can do all of this while learning and improving accuracy and efficiency over time.
So if you're looking for a way to take some of that manual load off your shoulders, Intelligent Automation tools like Levity, are the answer.
In this article, we explain what Intelligent Automation is, how it works, and how it can be used by companies of all sizes. We’ll also look at examples of IPA from top industries, including healthcare and the world of finance. Let’s begin.
Benefits of Intelligent Process Automation for your business
The first thing you’re probably wondering is ‘Why do I need Intelligent Automation?’. Well, AI-powered automation can really bring your automation processes to the next level, going beyond classic systems that can only work through an ‘if this, then that’ approach.
Intelligent automation is a rising trend amongst businesses, and there is more than a few reasons why more and more organisations are implementing this technology.
Here are some of the key benefits Intelligent Automation brings to the table, regardless of industry:
Intelligent automation means businesses can quickly adjust their capacity when sudden surges in demand happen, allowing them to maintain a high quality customer experience with minimal disruption or costs. Since IPA runs in the background with no need for human interaction, it can respond to a very high demand without any extra resources.
With IPA companies can ensure that peak seasons don't harm employee satisfaction and keep customers satisfied!
“Manual tagging slows down our onboarding efforts. With Levity, we identify and tag 60+ product attributes accurately, significantly speeding up how quickly our stylists use new products in their capsules.” — Shivika Sinha, CEO Veneka
Improved accuracy & quality
Using Intelligent Automation, businesses can lower the risk of transactional errors like errors in data input. IPA learns from the data you feed it, meaning the accuracy improves over time.
This can help improve overall data accuracy and data-driven decision-making.
Get valuable insights from all your data
Businesses need to tackle two simultaneous challenges – increased competition for services and scarcity of workers, which can limit business development. Due to a lack of available employees, many businesses can’t take advantage of the massive amounts of data they have.
Here’s where IPA comes into play, relieving employees of manual data processing and analysis and enabling businesses to easily and effectively pull insights form their unorganized data, such as emails or customer reviews.
Better customer experience and service
Software systems are available 24 hours a day, seven days a week, ensuring predictability, reliability, and continuity of service—even during periods of high demand. This means businesses can:
- Provide a richer, more pleasant customer experience.
- Bring a higher-quality, more dependable product to market, quicker.
- Respond to customer questions instantly.