Analyze text responses of surveys

Automatically categorize written customer feedback

Levity can segment your customer feedback based on the sentiment and can uncover underlying patterns.

Why bother?

A third of customers switch companies after just one instance of poor customer service. Therefore, Net Promoter Score surveys are crucial for companies, yet manually processing free text from surveys is time-consuming.

With Levity, you can automate this process and save your company weeks, even months worth of manual work. With our software, you can perform several analyses:

Automatically detect positive, negative, and neutral answers
Understand the intent and topic of the feedback
Filter for urgency

Sort through your customer feedback efficiently with Levity so that you can put your customers first.

Trusted by leading teams

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Make your data work for you – and your customers

Open-ended feedback is complex and time-consuming

Have more time for value-adding tasks through automation

Net Promoter Score is important – but real value lies in the volume of follow-up answers

Uncover patterns and see what your customers love and hate – and address this accordingly

Moving from data to action is difficult due to insufficient information

Prioritize actions through categorization of specific functions and features

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Understand your customers

Obtain intelligent insights from text-based feedback

Save time

Spend less time on manually sorting and analysing feedback

Respond faster

Immediately react to written feedback when needed

Rise above mundane tasks

FAQs

You have come a long a way to get here and you might have some questions.

Do I have to know how to write code?

No. You can access everything without having to write a single line of code. You can access our API directly, but that is entirely optional.

Is it possible to monitor predictions in real-time?

You can set different levels of human intervention. Most users start with more supervision in the beginning and later reduce it as the system "knows" more.

Can I use the system for analyzing responses of other survey types?

Yes. Our system is not only used for customer surveys but also for analyzing employee satisfaction. It doesn't matter which type of text you want to analyze or what tags you want to apply.

Is it possible to train a model tailored to my processes?

Yes! This is one of the most important aspects of the software. You can define any category or label that you need right on our platform and train the system according to your needs. Above are just a wanted few examples.