Analyze text messages

Make your SMS data work for you

Levity sorts through incoming SMS messages, giving your employees more time with customers.

Why bother?

Let’s face it. Online marketing is no easy task. You have to manage channels, content, operations, and analytics. Not to mention all those messages you’ve been putting off.

Yet SMS marketing is proven to be more critical than ever, with Garter showing that companies are getting open rates of 98 percent. With Levity, you can get the most out of your SMS data. You can manage outgoing responses as well as incoming messages.

Our software automatically detects the sentiment, intent, and urgency, regardless of the data type or name. It merely looks at the content and applies one of the tags you’ve specified before.

Automation doesn’t mean you lose touch with your customers. With a customer model, finding the right employer for each reply, request, and complaint has never been easier. Get back to your customers with Levity.

Trusted by leading teams

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Automate processes starting from the first interaction

Too many messages, too little time

Make your inbox smarter through automation

Just doing is not enough anymore to stay relevant, fast and value-driven

A carefully planned strategy reduces the potential for errors

Cognitive labor load grows exponentially with every inbound message

Find the right employee with the right mindset

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Scalability

Handle vast quantities of data in seconds

No programming needed

Organize, structure and classify data to deliver meaningful results – effortlessly

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Improved CX

Don't let important follow-ups slip through

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Rise above mundane tasks

FAQs

You have come a long a way to get here and you might have some questions.

Do I really need Artificial Intelligence to solve my problem?

AI allows us to solve problems that software alone hasn't been good at solving in the past but that doesn't make it the silver bullet for every business problem.

Broadly speaking, AI comes in when processes are not solely based on rules or when there is lots of variation (dozens of if-then rules) which would make rule-based automation unattractive.

A good indicator whether AI should be applied is when you have already tried other ways to automate somethings and it ended up not working because there was too much data to deal with OR the complexity had to be handled by humans. Specifically to our case, this is when you are working with media like text, images, or documents.

If you are still unsure, don't hesitate to contact us. We are not going to sell you anything that doesn't solve your problem and if we see that you need something different we will tell you so.

Is it possible to train a model tailored to my processes?

Yes! This is one of the most important aspects of the software. You can define any category or label that you need right on our platform and train the system according to your needs. Above are just a wanted few examples.

Do I need data to start using the platform?

You can get started without any data and build your dataset as you go. We have an integrated labeling system as well as several pre-trained models that you can use immediately.

Is it possible to monitor predictions in real-time?

You can set different levels of human intervention. Most users start with more supervision in the beginning and later reduce it as the system "knows" more.

How can I integrate a model with my process?

We already have a few hundred integrations with other software tools. All you need to do in our app is specify where the data comes from and what should happen with the prediction – all in our visual workflow builder.