The majority of customer support tickets are repetitive. Yet, many customer service agents still spend time manually answering them.
Since there's often no clear prioritization or topic-bundling in place, service reps are forced to either manually label tickets or have an unstructured workday.
The results are frustrated employees, messy databases, and a slow customer service response time.
You can streamline this process with Levity.
Our software automatically tags incoming tickets depending on the subject and the body of the request using AI.
Say goodbye to poorly performing keyword-based solutions and choose between our intelligent pre-built templates for sentiment analysis, urgency, or language detection. Or build your own model to detect products, departments, or other things specific to your business.
All done quickly from a visual interface – no programming required.
Levity helps enhance your customer service experience and paves the way for additional automation.