Get customer insights at scale

Understand customer insights at scale

Instantly classify incoming product reviews, client call notes, and customer feedback to specific products or features.

Why bother?

An essential aspect of being a product manager is having pertinent insights into how customers are using your product. An efficient prioritization process must determine which features generate the most value and highlight where value is destroyed or obscured.

While quantitative stats are usually readily available, qualitative feedback is often crucial to understanding them. Qualitative data can originate from user interview transcripts, complaint forms, customer reviews, or even comment sections on social media. Analyzing and attributing them to specific product features usually takes up hours of manual work.

Levity enables you to instantly classify free-text data like online reviews, interview transcripts, or email feedback. Sort by content, sentiment, or whatever you deem most valuable. Save time on attribution, collect big-picture insights, and use your time to zoom in on the ones that seem most valuable.

Trusted by leading teams

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Get the most value out of what your customers are telling you

Tagging incoming reviews by specific product or feature can take a lot of time

Get instant insights by automatically analyzing feedback according to the dimensions you care about

Notifying the right people to see specific customer feedback usually requires back-and-forth communication

Automatically notify relevant people based on a review's content

Drilling down according to custom focal points is impossible for unstructured reviews

Auto-labelling customer insights enables you to filter them and quantify trends with ease

Automate what you couldn't automate before

Levity starts where rule-based automation ends

Analyze what's important

Highlight meaningful customer insights and pinpoint your analysis

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Save time

Automate the assignment of reviews to specific features or products

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Prioritize intelligently

Get a big picture view of which features are important to customers

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Rise above mundane tasks

FAQs

You have come a long a way to get here and you might have some questions.

How can I integrate a model with my process?

We already have a few hundred integrations with other software tools. All you need to do in our app is specify where the data comes from and what should happen with the prediction – all in our visual workflow builder.

Is it possible to train a model tailored to my processes?

Yes! This is one of the most important aspects of the software. You can define any category or label that you need right on our platform and train the system according to your needs. Above are just a wanted few examples.

AI can mean lots of things. What’s the deal here?

When we speak of AI, it’s shorthand for a range of deep neural networks underneath. Depending on the data and task you want it to solve, the best architecture will be picked for you.

Do I need data to start using the platform?

You can get started without any data and build your dataset as you go. We have an integrated labeling system as well as several pre-trained models that you can use immediately.

Is this a tool for AI experts?

Some base knowledge is useful but you certainly don't need to be an expert. Our aim is to deliver an intuitive and guided experience in all aspects – including what you need to know about AI.

If you are keen to learn, hop over to our company blog!