Turn user feedback into continuous AI improvement
AI needs to learn and improve constantly. Levity makes that easy — capturing, enriching, and consolidating feedback so nothing slips through the cracks.
Collect Feedback from different sources.
Usage-based Feedback
Every time a human corrects the output of an AI automation it’s collected as a signal.
Explicit Feedback
People can report issues directly from where work is done. One click, full context attached.
System-detected Issues
Levity monitors automation runs and surfaces issues automatically. Before your team notices.
Streamline feedback intake with conversational AI
Every piece of feedback is automatically enriched with context through AI-driven conversation — duplicates get consolidated on the spot.
Our conversational AI asks the right follow-up questions to capture full context — so your team gets actionable insights, not vague reports.
When issues stem from configuration or expected behavior, Levity provides immediate clarification — reducing unnecessary escalations.
Similar reports are automatically grouped into a single issue, preventing duplication and ensuring accurate prioritization.
Manage all feedback in one place –prioritized, enriched, and consolidated.
Quality Control
Categories
Tags
Severity
Service level not extracted from email body
Commodity type not extracted from email body
Duplicate replies sent for same shipment status request
Attachments with customs declarations are ignored
Attachments with shipping documents are ignored
Attachments with packing lists are ignored
Incorrect parsing of attached invoice
Company 'Globex Corp' not extracted correctly
Add support for multi-leg shipment tracking
Payment currency not specified
Timeout when processing emails with large PDF attachments
Unhandled error on malformed carrier response
No field for hazardous goods declaration
Cannot specify preferred carrier per lane
AI interprets "ASAP" as specific date instead of priority
Bot confuses sender and recipient in forwarded threads
Trace issues and deploy fixes in minutes
Levity links every issue to the automation step that caused it, suggests a fix, and lets you validate it before going live.
Levity identifies the root cause by analyzing the reported issue alongside past cases. Based on the pattern, it proposes a targeted change to resolve it.
Update workflow logic, AI prompts, or business rules directly within the platform — with full version control and traceability.
Validate the proposed fix against historical examples and real-world scenarios before deploying it to production.
Once validated, deploy changes safely — with clear visibility into impact and performance.
Fix it once, and let everyone know it's done
Everyone stays in the loop: Once an issue has been resolved, users get notified with a summary of what changed and what to look out for.
Levity helps us uncover clarity in areas we previously couldn’t measure and unlock automation where we never thought it was possible. Their team understands the complexity of a global organization and delivers solutions that are both powerful and practical.
Kevin Mangold Arias
Head of Corporate Digital ServicesAutomation is not a one-time exercise. Together we're gathering feedback and improve
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Make the important decisions yourself with Human in the Loop
Experience Levity in action
Explore how large logistics teams move from visibility to reliable automation — all in one platform.