Customer Success Story: How FRAYT Scaled Smarter with Levity’s AI Workflows

Introduction

In the logistics industry, speed wins. For FRAYT, a rapidly growing last-mile delivery platform with a fleet of over 40,000 vetted drivers, success depends on responding quickly, quoting accurately, and scaling without sacrificing quality.
As their enterprise business expanded, a new challenge emerged: quoting requests were piling up faster than their team could respond. With a constant stream of shipment inquiries coming in by email, Frayt was stuck in a manual quoting loop, costing time, revenue, and opportunities.
They didn’t need another overpromised “AI agent". They needed real automation that delivered real results.

And they found it with Levity.

The Challenge: Too Much Volume, Not Enough Time

FRAYT’s quoting process for enterprises via email had become a bottleneck. Each request required manual review and response. At scale, this was unsustainable.

• Low profit margins made manual quoting inefficient.

• Slow response times cost them jobs and strained partner trust.

• Email-based client workflows limited the value of their internal platform.

• Integration uncertainty held back automation initiatives.

They needed a partner who could help them scale without losing control.

Levity’s Solution: Transparent, Rule-Based, Enterprise-Ready

Levity provided exactly what FRAYT needed: AI workflow automation that runs in the background, follows the rules, and delivers measurable ROI, fast.

AI-Powered Quoting with Guardrails

Levity implemented a rule-based AI Flow designed around FRAYT’s quoting logic. No guesswork, just precise automation:

• Shipments over 500 miles? Automatically filtered out.

• Overnight holds or hard-to-serve locations? Excluded.

• Custom filters for quoting eligibility? Fully configurable and easy to adjust.

This rule-based automation gave FRAYT the control they needed, while increasing quote volume and response speed.

Hands-Off Integration, Managed by Levity

For FRAYT, speed and simplicity were non-negotiable. Levity stepped in as more than a vendor, they took full ownership of the integration process from day one. No heavy lift for FRAYT’s team, no delays, and no need to wrangle tech. Just a fast, frictionless rollout handled entirely by Levity.

"One thing that really stood out to me was how Levity fully owned the integration process. From the first conversation to going live, everything felt seamless. It moved faster than we expected, and my team didn't have to get caught up in the technical side — Levity just made it easy."

Real-Time Insight with Control Tower

Levity’s Control Tower gave FRAYT more than visibility, it gave them strategic clarity. With Control Tower, FRAYT now:

• Understands where and why they miss quoting opportunities

• Identifies underserved markets based on inbound demand

• Discovers their true service strengths. like dominance within 250-mile radius

• Makes smarter, faster decisions backed by real data

  
  

“There’s a wealth of knowledge buried in logistics inboxes, and it’s been scattered and fragmented for years. Levity pulls it together and turns it into something we can finally use.”

Ongoing Support That Doesn’t Disappear After Onboarding

What truly impressed FRAYT wasn’t just the technology, it was Levity’s ongoing responsiveness and partnership mindset. This level of communication made Levity a trusted partner, not just a software provider.

“Whether it’s Gero, Thilo, Arthur, or Walter, someone always responds quickly. That kind of access is rare. We didn’t want to work with a vendor we couldn’t reach for two weeks. Levity’s support has been there the whole way through.”

Looking Ahead: Exploring Phone AI for New Use Cases

Frayt isn’t stopping at quoting. They’re already planning how to leverage Levity’s Phone AI for operational gains. This shared mindset, automating what’s repeatable, while keeping people in the loop, is the foundation of sustainable innovation.

“There are tons of ways we could use the phone tool, from check calls to driver document notifications. We’re both tech-forward companies, and there’s a strategic path for us to keep growing together.”

Results: From Bottlenecks to Business Growth

With Levity, FRAYT transformed quoting from a burden into a competitive advantage. And all of it, delivered with no learning curve and no complex setup.

“Levity is the tool you always knew you needed.”

Advice to Other Logistics Teams

“My advice? Embrace the technology. The future isn’t machines replacing humans, it’s humans and AI working together. Levity lets us define what success looks like, set the parameters, and stay in control. That’s what makes the partnership work.”

Conclusion: Built for Logistics, Built to Last

FRAYT’s journey proves that reliable, rule-based automation is what logistics leaders actually need. Not AI “agents.” Not experiments. Not empty promises.
Levity delivered:

• A quoting system that scales

• A partner that stays engaged

• A platform built for high-volume, high-precision logistics environments

If you’re buried in manual quoting, stuck in email overload, or skeptical of AI hype, Frayt’s story shows there’s a better way forward.

Levity. Built for logistics. Backed by results. Ready to scale.