Unlock critical insights buried in your team’s inboxes
Levity's Control Tower is the only business intelligence software built for inbox analytics. Providing logistics companies with comprehensive visibility into their email operations.
Works with
Trusted by fast-growing logistics companies
Nobody knows what is going on inside their team’s inboxes
That's because
Inboxes are a mess
You’re trying to understand
the bottlenecks of your business but the most important information is tied up in dozens of messy inboxes.
Data is gathered manually
You’re gathering insights by talking to people, running surveys and checking the TMS which is slow, backward-looking and missing the full picture.
Data is unavailable
You’re forced to make critical business decisions based on gut feeling and anecdotal evidence instead of hard facts.
Levity introduces:
Your fast-track to the operational insights you’ve always wanted. So you can make decisions with confidence and grow more efficiently.
Sales
Understand what is holding back
revenue and margin growth
Get the full picture of your freight quoting funnel. How many spot quote requests are you getting? How many are desirable opportunities? How many of those did you quote? How many did you win? Break it down by shipper, carrier, team, rep, lane, equipment type, commodity, or mode of transportation.
Customer Experience
Track customer satisfaction in real time and identify at-risk accounts early on
Customer churn is the biggest enemy of efficient growth and shipper demands for customer service are ever increasing. Stop flying blind and tackle CSAT proactively instead of retroactively. Control Tower gives your CX team in-depth insights so you always know exactly how your most important accounts are doing and get notified in real-time about issues that are affecting CSAT and increase the risk of churn.
Operations
Identify and quantify automation and cost savings potential
Track your team’s performance and get an understanding of the bottlenecks in your operations. What are people spending their time on? Which requests from which shippers and carriers tie up the most resources? Is everyone following our SOPs? Where are we breaking SLAs and why? So you can prioritize which areas to tackle first.
See Control Tower in action:
Visibility
Get a 360-degree
view of all your email comms
AI Powered
Tools to automate with speed
and accuracy
AI generation
AI drafts a reply — you click send
Levity creates email drafts based on specific requests, so you can address customer needs in a flash.
AI Data Capture
Data transfer to the right systems
Skip the copy/paste and let Levity extract and push data from emails into the correct workflows.
AI Classification
Automatically label and categorize incoming emails
Spend less time sorting so you have more time to focus on customers.
"The impact on the business is enormous! Levity is putting a lot of time savings back into our hands and buys back almost half of people’s days so that they can go and build actual relationships with carriers."
Ken Apple
VP Product, Mariner Logistics
